Is High-Speed DSL available at my home or business?
To verify availability of service at your home, please enter your phone number on this page. This will tell you if you are able to have the service, as well as the maximum speed available on that line. For details on the pricing and conditions, please visit our residential or corporate plan detail pages.
What if I don’t have an active phone line yet?
If you do not yet have an active phone number at the new adress, we can verify with your address if you call us during our business hours.
What if I do not have a regular land phone line?
DSL service can only be installed on an active regular phone line, so if your service is an IP service (such as Digital/Cable, Vonage, Primus, Skype, etc) or if you do not have a phone line at all (for example if you only own a cell phone), the service will need to be installed using DryLoop line. There are additional fees involved. You can also select to choose our cable services instead.
Is VIF’s DSL Service bandwith (upload/download) unlimited?
Yes and no. We are unlimited insofar as you will never be charged any transfer fee on our services, whatever amount you download. However, we do have a SoftCap of 100 gigs per month, and any user that goes over this limit will be switched to a secondary server (TBX-102) which has a lower priority on the bandwith – so regular users will not suffer from slower speeds during their normal usage of the service. This is done to prevent service slowdowns and cuts to all of our clients.
The limits are not evaluated monthly. Rather, we evaluate the past 15 days of usage on your account at 12:00AM every day. If in those past 15 days your bandwith (upload and download combined) equals or is higher than 50 gigabytes, you are transfered to the TBX-102 server. Since this is evaluated daily, as soon as your last 15 day’s evaluation goes back under 50 gigabytes, your are switched back to the regular server.
Can I use my current ADSL High-Speed modem on your service?
Yes, you can use your own modem on our service, as long as it is compatible with the G.DMT standard (aka “Alcatel-Compatible”). If you had the service with this modem with a previous ADSL provider, then it should work without a problem.
If you already have your modem it is important that you make sure that you also have ADSL Filters. You need to have a filter on every phone, fax, answering machine, or other phone equipment in the house. We include 2 filters in our modem kit, and can also sell additionnal filters for $5 each (if ordered without a modem, a minimum purchase of $5 is required if the filters are shipped). Filters are not necessary if you are using a dryloop line. All our FTTN services come with Dryloop included.
Is your High-Speed connection the same as with other ISPs?
Yes, our ADSL connections use the same technology as other providers. So if you’re transfering from another ISP it is important to know that the speed you were getting will be the same. What changes is the customer service and technical support staff, the price, and the billing system.
Some lights on my modem are flashing. Is there a problem with it?
This depends on the modem brand. It’s important that the light called either “DSL”, “ADSL” or “Line Sync” be a solid green, as well as the “LAN” or “ENET” light. The “ATM”, “ACT”, “RX”, “TX” lights will blink whenever you are transfering data on the internet.
My peer to peer applications are slow. Are you throttling my ports?
We do not throttle ports on the service unless you have been switched to the TBX-102 server (see the explanation here). On some applications such as Kazaa, eMule or LimeWire, the default ports might be slower due to high usage, so you can fix this by changing the incoming port number in the software’s settings.
Can I connect more than one computer in my home to the internet?
Yes, you can connect more than one computer on high-speed from your home. To do this, all you need is to connect a router connected to your modem, connect your computer to this router, and setup the router to use our service. Please take note that we do not support router setup or configuration, you will need to refer to your router manual or contact your router’s manufacturer for this support.