Equipment Warranty


The modems, and telephones sold by VIF are warranted against any manufacturing defect for a period of one (1) year for parts and labour. Any other Equipment sold is warranted for a period of three (3) months, unless the manufacturer offers a longer warranty period. The term of the warranty shall begin as of the activation date of the Equipment sold. VIF shall replace any defective Equipment sold covered by this warranty with an identical piece of Equipment or by another model, in accordance with the terms and conditions of the manufacturer’s warranty, provided that the Customer notifies VIF of the defect within the warranty period. Notwithstanding the foregoing, the warranty shall not apply to any breakage or defect resulting from an accident or an event of force majeure, modifications to the Equipment sold without VIF’s authorization, or the improper or abusive use thereof. Should the Equipment sold be defective, the Customer undertakes to notify VIF as soon as possible so that a duly authorized VIF representative may make the necessary inspection. The Customer may not assign this warranty.

Call The Technical Support team to replace the defective equipment


VIF may from time to time offer extended warranties in respect of certain Equipment. These extended warranties shall be offered on the terms and conditions set out in the basic warranty with the exception of the term, which shall be extended to the extent of the offer then in effect. The extended warranty must be purchased within 30 days of activating the service.

Ask the Customer Support Team when signing-up about availability and prices.


Since VIF does not manufacture or make the Equipment, the only guarantees provided on such Equipment are those of the manufacturers.