Billing Questions



Billing Period

The billing period for any account is always from the 1st until the last day of the month, and invoices are created on the 1st of each month. But what happens if you subscribe in the middle of the month? In that case, your first month is always prorated.

When you subscribe to VIF Internet, we ask that you send your first payment by mail or by make the payment by  phone. The payment of course covers one month billing, so a credit is applied to your following invoice. That is the reason why that invoice is less than you expected on your first month.

If, for example, you have an account that costs $17.20 that you opened on the 20th of march, since march has 31 days, the prorata for the 20th-31st period is 37% of the month. This comes to approximately $4.65 for the month of march. Since you made a payment of $17.20, a credit of $12.55 is sent to the April invoice, which gives you a total invoice amount of $4.65. Let’s look at both side-by-side and calculate, just to make sure it is clear:

March $4.65
Payment -$17.20
April $17.20
Current Bill: $4.65



What is Pro-rata?

Pro rata simply means that you’re paying only for a certain part of a billing period.

The prorata is calculated by dividing the number of days left in the month by the total number of days in that month. As an example, if you were to open an account on the 15th of May, you would divide 15 by 31, which would give you (after rounding up), approximately 0.48 (or 48% of the month). This applies only for the days LEFT in the month (in the case of VIF Internet), since we do not close an account in the middle of the month, but only at the end of one.




What is Pre-authorized payments?

A pre-authorized payment is a withdrawal from your account at your financial institution that is initiated by us if you authorize us to do so with a specimen cheque provided to us by mail or by fax. This method is used as a convenient way to make recurring payments to us on a monthly basis without the need of calling or going to your financial institution for payment.

This payment method is not a mandatory way to pay except where rental equipments are given on a monthly term. Credit Card or a Void cheque must be provided. Payments are taken between the 6th and 10th of each month.




How to pay your invoices

Interac (Debit/MC/VISA)

You can pay Interac directly at our offices during opening hours. Check our contact page for address and hours.

Checks/Money Orders

When receiving your invoice, detach (cut off) the bottom part of the invoice (under the dotted line) and send us your payment along with the payment slip in the return envelope provided. Remember to add a stamp to the envelope, the postage is not payed by VIF.

Accepted payment method by mail:

  • Personal Checks
  • Certified Checks
  • Canadian Postal Money Order
  • Western Union International Money Order
Always do your payment to the name of VIF Internet. Also write your account name on the check/order in order for us to be able to always retract to which account your payment belongs to.

Payments must be received in full during the month where the invoice was received, so make sure you send it at least 7 days before the last day of the month.

Please note that if you send us a personal check and it bounces, VIF Internet reserves the right to add a $10 service charge for NFS check. This is in addition to any fees your bank might charge you for the NFS.

Pre-Authorized Payment:

In order for us to be able to take money directly off your bank account, you must send us a VOID Check with your current statement and your current payment or simply fax us the void check which will be must faster. (Fax number is: 514-353-2223).

NOTE: Since this is an automatic transaction, no more invoices will be sent. You must go online to download your invoices.

Pre-authorized payments are taken between the 6th to the 9th of the month, so if we receive your void check before this date, we will automatically take payment that same month. If we receive it on or after the 7th, the payment will be taken on the following month, for the current and next months.

NOTE: If the amount for withdrawal is not in your account by the 6th of the month, VIF Internet reserves the right to add a $10 service charge for NFS check. This is in addition to any fees your bank might charge you for the NFS.

Credit Cards

Credit Cards are the prefered method of payment, as the payment is immediate, and there are no fees if the payment does not pass. Credit card payments are taken automatically each month in your account, unless otherwise specified.

Accepted cards:

  • Visa
  • International Visa
  • Master Card
  • American Express (Telephone Transactions Only)
Not Accepted:

  • Discovery
  • Any other card not mentionned here
If you wish to start using Credit Card payments, either call us to add the number on your account, or include the number on your invoice’s payment slip, which you can then detach and send to us. If you wish to still receive an invoice each month, you will need to check the “Do not use this card for automatic withdrawals” checkmark. You will, however, need to re-write your credit card information on every invoice.

NOTE: If you choose an automatic transaction, no more invoices will be sent to you. You must go online to download your invoices.

Telephone Banking

When receiving an invoice, you can also pay quickly and easily through telephone banking.

Banks We Accept:

  • Bank Of Montreal
  • Caisse Populaires
  • CIBC Bank
  • Laurentian Bank
  • National Bank Of Canada
  • Royal Bank
  • Scotia Bank
  • TD Canada Trust
How you could pay your invoice:

Call your bank branch and ask them to add us to your payee list. Then ask them to transfer the payment through our account. We are listed as “VIF Internet” or “V.I.F. Internet”. Whenever you’re late in your payment.. this is a fast way to transfer. It will take us 24 to 48 hours to receive payment with telephone banking.

Your Account Number:

Your account number consists a total of 8 digits. Starting with the 1st digit of your area code + your phone number + 1 at the end. Lets say our phone number: 514-353-9988 will be transformed into the account number: 535399881

Online Banking

Safe and Fast way of paying is a direct transfer from your bank account to us!

Banks We Accept:

  • Bank Of Montreal
  • Caisse Populaires
  • CIBC Bank
  • Laurentian Bank
  • National Bank Of Canada
  • Royal Bank
  • Scotia Bank
  • TD Canada Trust
How you could pay your invoice:

Log in to your account and add us to your Payee list. We are listed as “VIF Internet” or “V.I.F. Internet”. Whenever you’re late in your payment,  this is a fast way to transfer. It will take us 24 to 48 hours to receive payment with online banking.

Your Account Number:

Your account number consists a total of 8 digits. Starting with the 1st digit of your area code + your phone number + 1 at the end. Lets say our phone number: 514-353-9988 will be transformed into the account number: 535399881