General Questions

• DNS Servers
• E-mail Servers
• VoIP Servers
• Webmail
• Remote Assistance

---

DNS Servers

Our Internet DNS Servers are the following

• Primary DNS: 216.239.64.154
• Secondary DNS: 216.239.64.155

To use our Webhosting service you must have these DNS Set on your domain name

• Primary DNS: ns70.vif.com
• Secondary DNS: ns50.vif.com

E-mail Servers

• Incoming Servers (POP3/IMAP): mail.vif.com
  • Default Port 110 for POP3
  • Default Port 143 for IMAP

• Outgoing Server SMTP: mail.vif.com
  • Default Port 25 for SMTP (if fails due to firewall try port 587)

• External Outgoing Server SMTP: smtp2.vif.com
  • This server is used only when you are outside of our network (ex: on Cell DATA or Public Wifi)
  • Default Port 25 for SMTP (if fails due to firewall try port 587 or 2525)

VoIP Servers

• SIP Server: sipshield1.vif.com

You must forward these ports to your SIP ATA on your router in order to have better communication with our SIP servers.

• SIP Port 5060
• RTP Ports 10000-20000

Webmail

• http://msg.vif.com Based on Roundcube
• http://email.vif.com Based on Horde

Remote Assistance

• A technical support agent might request for you to download a software to make the technical support process as easy and quick as possible. Click HERE to download the application.
• You must not rename this file or else we will not be able to login to your computer.
• In case the file name is changed please use the following information in the application by clicking on the 3 dotted vertical line on the top left next to the ID and click ID/Relay Server
  • ID Server: rustdesk.viftech.ca
  • Key: EeQeDZw7mKuRFTeZkpCqKK3cy94gTsfaMn0H2J2kqOc=