Hardware Guides

Visual Guides

f you would like to install the equipments without the need for calling our technical support, here are some pictures to help you plugin the Modems and VoIP ATA adapters

ADSL service

The ADSL modem acts as the interface between your home network or computer and the DSL service. Your ADSL/VDSL modem has 1 telephone port, 1 Ethernet port and 1 power connection.

The ADSL modem should be connected to an unfiltered telephone plug. Connect the power pack cord to the modem and make sure it turns on. Connect a Cat-5 network cable to your computer’s ethernet port.

Some modems my require a crossover ethernet cable in order to connect to a network hub or switch. Make sure the LAN light turns on when you connect to the ethernet port.

Once all connections have been made, the modem will attempt to lock on to the DSL signal (i.e. synchronize or sync). When the DSL link light turns steady, the router has successfully connected.

ADSL Modem with Landline

Note about DSL filters

Before you can use your DSL service reliably, you need to install filters on your regular telephone jacks in order to prevent voice and fax calls from interfering with the DSL signal

Unplug the telephone or fax from the phone jack
Plug the DSL filter into the phone jack
Plug the telephone or fax into the the telephone side of the filter
Repeat these steps for every telephone in your house.

ADSL Modem with Dryloop

There is no need to use DSL filters with dryloop

It is not necessary to use filters with dryloop as the line is dedicated for your ADSL modem.

ADSL Modem + VoIP ATA

Cable Internet Service

Connecting your Cable Internet Modem

Plug in the coaxial cable from your modem to the wall jack connection of your cable internet Make sure the modem is not connected on a splitter and seperate from the TV connection. If needed you need a high quality splitter that will make sure your TV or other device connected with our cable modem will work simultaneously. Plug in the Ethernet from your modem to your computer or your router

Connecting the modem to another device (ie: new computer or router) One thing that happens with cable internet modems is that they save the MAC address information on the modem that it was plugged into so if you decide to change the computer you are connected with or a new router change, by a simple restart of the modem or computer the internet will not function. The reason is that the modem will try to provide the same IP to the MAC address that was connected to and if it doesn’t find it your new device will not be detected on the modem. We need to reset the MAC address information thats stored on your modem.

To do so here are the steps to make sure to get you connected after any hardware changes.

Turn off your modem and new devices for 5 to 10 mins Have the ethernet connected from the modem to your new computer or to your new router’s WAN/Internet port without having the devices turned on. Turn on your modem and wait 30 seconds before turning on your computer or router. After 30 seconds, turn on your new computer and router and you should be able to browse the web.

If for any reason why the internet is not working after these make sure your internet and send and receive lights are well lit on the modem. If you still don’t have internet you can call us directly so we could do a live test with your modem.