Acceptable Usage Policy
What is ITMP? ITMP Stands for Internet Traffic Management Policy Nature of the Service. The Service provided to you is intended for reasonable, periodic, non-continuous use by a person using a computing device, consistent with the type of use made by a typical individual consumer of our Internet services. Examples of allowed uses of our Service include web surfing, sending and receiving email, sending and receiving photographs, occasional on-line gaming, and the occasional non-continuous streaming of videos and downloading of files. Examples of uses of our Service that are not permitted include: the continuous unattended streaming, downloading or uploading of videos or other files; maintaining an unattended or continuous uninterrupted connection to the Internet, such as through a web camera or machine to machine connections that do not involve active participation by a person; or operating an Internet hosting service, such as web hosting or gaming hosting. However, the immediately preceding restriction against unattended or continuously uninterrupted Internet connections shall not apply to you in the sole event that your service plan description expressly and specifically permits such usage and your service plan rate expressly and specifically contemplates such usage; otherwise, any usage of our Service for an unattended or continuously uninterrupted Internet connection shall be prohibited. You may not use the Service in a manner that impairs the user experience of other users, or that otherwise impairs network performance; these usage restrictions shall apply even if you subscribe to a service plan which does not impose limits on the amount of data you may download or upload during an applicable service period (as addressed in greater detail in the “Unlimited Use Plans” section below), and even if you subscribe to a service plan under which you owe VIF overage amounts for exceeding a certain prescribed data usage level during a particular service period. The wire-line Internet service has limited bandwidth capacity, VIF Service can suffer from congestion and reduced performance when usage by some individuals exceeds the usage of typical individual consumers, thereby having a negative impact on the entire network. This acceptable usage policy is intended to ensure that the activities of a few users do not unfairly impair the activities of all users of the Service. Excessive Utilization of Network Resources. The networks have capacity limits, and all customers can suffer from degraded or denied service when one user (or a small group of users) consumes a disproportionate amount of a network’s resources. VIF, therefore, will monitor both overall network performance and individual resource consumption to determine if any user is consuming a disproportionate amount of available resources and creating the potential to disrupt or degrade the VIF network or network usage by others. This process of monitoring both overall network performance and individual resource consumption is consistent with the description of the nature of the Service previously described in this acceptable usage policy. VIF reserves the right to engage in reasonable network management to protect the overall network, including analyzing traffic patterns and preventing the distribution of viruses or other malicious code. During periods of congestion, VIF uses various network management techniques, such as reducing the data rate of individual bandwidth intensive users whose use is negatively impacting other users. This temporarily limits the amount of bandwidth available to the bandwidth intensive users until the congestion has diminished, at which point VIF will endeavor to lift any limits it may have imposed on bandwidth intensive users during the period of congestion. VIF may also consider historical usage patterns when temporarily reducing the data rate of bandwidth intensive users during periods of congestion. When feasible, upon observation of an excessive use pattern, VIF will attempt to contact you by telephone (at the telephone number you gave to us) or otherwise alert you to your excessive use of bandwidth and to help you determine the cause. VIF representatives also are available to explain this acceptable usage policy and to help you avoid excessive use incidents. If you are unavailable or do not respond to VIF’s attempt to contact you regarding excessive use, or if excessive use is ongoing or recurring and repeatedly having negative effects on other subscribers of the Service, then VIF reserves the right to immediately restrict, suspend or terminate your Service without further notice in order to protect the network and minimize congestion caused by the excessive use. While the determination of what constitutes excessive use depends on the specific state of the network at any given time, excessive use is determined by resource consumption relative to that of a typical individual user of the Service and not by the use of any particular application. Unlimited Use Plans. If you subscribe to a service plan that does not impose limits on the amount of data you may download or upload during a month (or other applicable service period), you should be aware that such “unlimited” plans are nevertheless subject to the provisions of this acceptable usage policy. What this means is that all of the provisions described in this acceptable usage policy, including those that describe how VIF may perform reasonable network management such as reducing the data rate of bandwidth intensive users during periods of congestion, will apply to your use of the Service. The term “unlimited” means that we will not place a limit on how much data you upload or download during a month or other particular period. However, the term “unlimited” does not mean that we will not take steps to reduce your data rate during periods of congestion or take other actions described in this acceptable usage policy when your usage is negatively impacting the Internet experience of other subscribers to our Service. Peak Time Traffic During peak time (usually 19pm to 22pm) VIF networks runs much higher than normal as most people use internet traffic around those time periods. Due to our own capacity limits there might be times where our networks will reach this limit and due to those limits there will be significant slowdowns on browsing, streaming, downloading. Our networks will try to automatically adjust everyone’s connection to provide as much bandwidth possible per modem in order for everyone to be able to use our internet. However you will experience some slowdowns on services that use the most traffic like IPTV or HD streaming (ie: youtube, netflix, Speed tests, etc…).