• FREE Rental Modem (up to 200Mbps)
• FREE** Rental Modem (400Mbps and up) with a 2 year contract on a monthly or yearly plan or $5/month on a 1 year or no contracts.
• FREE VoIP ATA Rental
• FREE* Basic TV Channels Included for the 1st year
• 10 E-mails Included

Before having an installation please check the installation types below as some installations are done remotely or on premises.

Auto installation: means no technician is required on site for the activation. All you need to do is plug in your modem to the coaxial cable and the service will start working as soon as the service is remotely activated. If you do not have a coaxial cable , look for a Coaxial Jack usually they are behind a TV or living room. If you previously had a Cable internet service or transferring from a Cable internet service you will most likely have an Auto installation unless your wires have been removed from the outside. If your service is not working after the auto installation has been completed, make sure there are no additional cables or jacks your home that might also be available.

Full Installation: means a technician is required to do some extra wiring before your service can start working. This is usually required when no coaxial cable wires are installed from the outside to your home or have been removed from another provider or renovation work.

VoIP: You can use traditional home phones to connect to a VoIP ATA or you can take the VoIP credentials and install it onto a Softphone on your computer or mobile device this way you can use our VoIP anywhere around the world if you are connected to a Wi-Fi or mobile Data plan.

Speeds: With faster speed plans its also highly advisable that you use Cat6 instead of a Cat5 Ethernet cables which can help you have more speed stability. Also a strong Wi-Fi Dual band router with GIGABIT technology is required.

TV: You can watch TV on 1 device simultaneously. If you wish to watch on multiple devices at the same time you can do so by paying $5/month for each additional device you wish to watch on.

• First yearly installation FREE
• Installation fee $85 on additional sign-ups
• Move order requests $85 $50
• Each plan , speed or other account modifications $30.

You can purchase your own or buy or rent from us. Please note , our modems are non-wifi. You can use your current wifi router or purchase one that is compatible for your service.

Cable Internet

• Free rental modem on every plans up to 200Mbps (non-wifi)
• Docsis 3.1 (non-wifi) = $160 (up to 1000Mbps)

Routers

• TP-Link Archer A6 = $85 $63.75
• TP-Link Archer C80 = $105 $78.75
• TP-Link Deco M4 Mesh = $195 $146.25
• TP-Link Deco M5 Mesh = $225 $168.75
• Shipping = $20 or FREE local pickup
• Use can also use your own Compatible Router

Compatible Cable Modems

• Motorola SB6120, SB6121 (up to 60Mbps)
• Arris TM822G , SB6183 (up to 200Mbps)
• Thomson DCM475, TC4300, 4310, TC4350 (up to 200Mbps)
• Hitron CDA-RES (up to 200Mbps)
• CBN CD8000 , CH8568 (up to 1000Mbps)
• Adtran ATDM1000 (up to 1000Mbps)
• Hitron CODA 4680 (up to 1000Mbps)
• Sercomm SCDM1000 (up to 1000Mbps)

Sign Up Policies

1. Monthly plans require a credit card or Preauthorized payment method
2. Yearly plans must be pre-paid for the whole year in advance during first month of service.
3. Service may not be available in all regions.
4. Service must be unconditionally active for a minimum of 1 month starting activation/installation date.
5. Service invoicing not dependent on usage. You are responsible for cancellation of your account if you do not wish to use it.
6. Prices on our pages do not include taxes.
7. The speed of the service & stability is dependent on conditions beyond our control and cannot be guaranteed. No reimbursement or rebate is applied if you cannot reach the advertised speed. Click here to find out what may cause you not to have full speeds. Also all of our unlimited plans have an acceptable usage policy
8. Unlimited Access is based on an intermittent access and non-concurrent use.
9. Prices, policies and conditions are subject to change without prior notice.
10. By signing up with any VIF plan you automatically and unconditionally agree to the terms and conditions, even if they have not all been explained to you explicitly.
11. 1 Free installation is given to all new sign ups for our yearly plans. Additional installations or move orders are charged in full. One free installation per person/family/address/account.
12. Fee of $60 will be billed if a request for a change from annual to monthly plan is made after installation.
13. Charges occur on all Speed changes, you will be notified of the charged price during your request. May take up to 5 to 10 business days to have the new speed requested.

For Cable internet service:

1. Installation delay between 1 to 4 weeks depending on client and technician’s availability.
2. Additional transfer charge $0.30/GB subject to change without prior notice.
3. Acceptable Usage Policies applies to all Cable Unlimited Plans
4. Account modification fee of $30 applies to all speed, limit and plan changes.

For ADSL internet service:

1. Delay of 6 business days minimum required to activate DSL service.
2. If you are making any changes to your phone line, switching providers for your phone or moving, VIF must be advised 5 business days before the change is made (no refunds, rebates, or reimbursements will be given in cases where VIF was not advised of the changes)
3. Softcap policies apply on every ADSL/VDSL/FTTN Services
4. Dryloop is only required if no active landline in your residence. Rateband E to G have an additional charge of $10.

Cancellation Policies

1. Service charges of $60 FTTN or Cable Internet for cancellation before your installation.
2. No refunds on installation/activation and first month of service once activated
3. All cancellation requests must be done by phone only. Email or written cancellations will not be accepted.
4. VIF Internet may discontinue any subscription at any time upon one week notice to the customer.
5. Full month of service will be charged if there is a cancellation request before the end of the first month of service.
6. Full Installation fees (where we have given a free installation) and monthly fees & monthly rental fees will be charged on each months used when cancelled before the 12th month of service.
7. If the service is canceled after the 12th month of service, the monthly fees and modem rentals will be charged for all months used only.
8. Cancellation Requests must be done 7 business days before the end of the current month or else the next month of service will be charged.
9. Outstanding fees must be paid before end of term. If an outstanding balance remains in account past 40 days, your account will be forwarded to a collections agency. $35 fees plus taxes are added on the final invoice.
10. All Rental Equipment must be returned in their original packaging in our office with all that was provided and in clean and working condition or else full pricing for the equipment will be charged. If returns must be done by shipping, fees must be paid by the customer.